Graham
Lee
Systems Administrator & IT Support Professional
I keep systems running, networks stable, and teams productive. With a methodical approach and a knack for clear communication, I'm the person you call when things break — and the one who makes sure they don't.
Infrastructure
Systems · Networks · Support
About Me
The person you call
when things break.
With over 5 years of hands-on experience in IT support and systems administration, I've built and maintained infrastructure for organizations ranging from small businesses to enterprise environments. My work spans Windows and Linux server management, network configuration, cloud migrations, and end-user support.
What sets me apart isn't just technical depth — it's the ability to translate complex problems into clear solutions. I document everything, communicate proactively, and treat every ticket as an opportunity to make the system more resilient than before.
Whether it's a critical outage at 2am or a routine onboarding, I bring the same methodical, calm approach. I'm not just keeping the lights on — I'm building systems that don't need me to.
5+
Years Experience
200+
Systems Managed
99.9%
Uptime Target
Technical Skills
What I work with
Support & Helpdesk
- Tier 1 & Tier 2 Technical Support
- Ticketing Systems (Zendesk, Jira, ConnectWise)
- Remote Desktop & RDP Support
- User Onboarding & Offboarding
- SLA Management & Escalation
Systems & Infrastructure
- macOS Server Administration
- Linux (Ubuntu / Debian)
- Microsoft 365 Admin
- Network Configuration & VPN
Apple Devices
- macOS Administration
- iOS & iPadOS Management
- Apple Business Manager
- Jamf Pro / MDM Enrollment
Client & Account Management
- MSP Client Relationship Management
- IT Needs Assessment
- Vendor Coordination
- Documentation & Runbooks
Let's Connect
Ready to build something
that just works?
Whether you need a reliable systems administrator, IT support specialist, or someone to untangle a complex infrastructure problem — I'm ready to help. Let's talk.