Curriculum Vitae

Graham Lee

Systems Administrator & IT Support Professional

Skills

Support

Apple Ecosystem

Cloud & Productivity

Client Management

Ready to connect?

I'm currently open to new opportunities in IT support and systems administration.

Experience

NeuroLeadership Institute, Inc

New York, NY

2019 – Present

Serve as primary escalation point for all IT support requests across a globally distributed workforce
Manage and maintain macOS, iOS, and iPadOS device fleet via Jamf Pro and Apple Business Manager
Administer Microsoft 365 tenant including user provisioning, licensing, and security policies
Lead onboarding and offboarding workflows, ensuring seamless hardware and software setup
Maintain IT documentation, runbooks, and knowledge base articles for recurring issues
Coordinate with vendors and third-party service providers for hardware procurement and repairs

2016 – 2019

Provided Tier 1 and Tier 2 technical support for 100+ end users across macOS and iOS environments
Resolved hardware, software, and connectivity issues via ticketing system and remote desktop tools
Assisted with device enrollment, configuration, and deployment using MDM solutions
Documented recurring issues and contributed to internal knowledge base to reduce resolution time

mindSHIFT, Inc

New York, NY

2013 – 2016

Managed a portfolio of SMB clients, serving as the primary point of contact for IT service delivery
Conducted regular IT needs assessments and presented technology recommendations to stakeholders
Coordinated with technical teams to ensure SLA compliance and client satisfaction
Identified upsell opportunities and contributed to revenue growth through consultative selling